In-Person Classes
In-Person class seats cannot be cancelled less than 6 weeks prior to the class. Cancellations made between 4 and 6 weeks prior to the class will be offered a credit of the amount paid (less any books received) to be used toward any NTC product in the future. NTC will hold credits for 2 years, but credits are used at their face value. Cancellations made later than 4 weeks prior to the class or class no-shows forfeit all class fees paid. Class fees and other product costs are subject to increase without notice.
Virtual Classes
Virtual class seats cannot be cancelled less than 4 weeks prior to the class. Cancellations made less than 4 weeks prior to the class will be offered a credit of the amount paid (less any books received) to be used toward any NTC product in the future. NTC will hold credits for 2 years, but credits are used at their face value. Class fees and other product costs are subject to increase without notice.
If you miss a virtual class (with or without notifying us ahead of time), your credit may only be used to reschedule the class one time. If you miss the rescheduled class, you forfeit all class fees paid.
Book Returns
NTC Books can be returned within 30 days of purchase and must be unused and wrapped in the original plastic. Books that have been opened or used cannot be returned. The customer is responsible for return shipping. There is a $20 restocking fee for all returned books.
Code books cannot be returned.
NTC is not responsible for and cannot replace books that are shipped to an incorrect address due to errors made by customers when providing shipping details on their order(s).
Online Training
Online training courses are non-refundable. To try a sample of our online training and get a feel for how the training is presented, please sign up for our Online Training Free Trial.