National Training Center is the most recognized name in training for the fire protection and low voltage industry. NTC develops and conducts training for NICET Certification, Continuing Education and career development.

General FAQs

1. How to I get back to My Training?

Simply login (using the Log In link at the very top of any page) and you will be taken directly to your training page. If you are already logged in, click the My Training link at the top of any page. 

2. Where can I get user instructions for using Training Department?

Click the link below to access user instructions for Training Department Unlimited.

Training Department User Instructions

Please contact National Training Center is you are a Group Manager and need Administrative User Instructions.

3. Are NTC Training Courses CEU approved?

CEU approval may vary depending on certification requirements and where you may be located.  There are many types of CEUs and our courses have approval for many, but not necessarily all types of CEUs.  Some state have specific requirements, while other states accept online classes.

The best way to know if NTC courses are CEU approved is to check directly with the organization that is requiring CEUs. 

NTC courses are NICET CPD approved. Call us for details on which courses you can use for your training CPDs. 

4. I am already signed up for training. How do I log in?

Click on the Log In tab located at the top of any page on the website.  Then enter your login and your password.

If you purchased NTC online training from an organization outside of NTC, you should have received a temporary login. If you have not received this login, please contact your the organization from which you purchased your training.

5. How can I sign up for a free sample of your online training?

On the main website menu click Training Options and Free Training, or simply click here.

6. Where can I get the answers to the Red Book questions?

Answer keys for all NTC books can be found on our Resources page.

7. Where can I get training for OSHA requirements?

Although we do not offer OSHA training there are many places where you can receive it.  One such place offers FREE OSHA training.  www.oshatrain.org

8. Are the classes approved for NICET CPD points?

Yes. All of our classes can be used for NICET CPD. The important thing is that they be appropriate for the technical field. As an example, for NICET Fire Alarm, there must be a direct connection to the fire alarm systems industry for the CPD’s to be appropriate. Please call a Training Specialist for more information. 

9. Where can I buy books to go with the training?

You can purchase the appropriate books right from the website.  Just click on the Bookstore and you will have a complete selection of books.

10. I have participated in the training and I have questions. Who can I contact to get answers?

NTC instructors are available during normal business hours. NTC uses Eastern Time, so that means that the instructors are normally available from 8am – 5pm Eastern Time. You can contact the NTC instructors as follows:

Phone: 702.648.8899

Email: instructor@nationaltrainingcenter.net

Order FAQs

1. Where’s My Stuff?

We ship via UPS or FedEx within 48 hours of receiving an order.   Transit time varies depending upon where you are located.  Ground can take up to 8 working days to get to the East Coast.

You will receive an email from UPS or FedEx with your tracking information when your order ships.   Please make sure emails from UPS.com or FedEx.com go to your inbox.

If your shipment is overdue, please call us at 702-648-8899 or email us.

2. What Books Do I Need For The NICET Fire Alarm Exam?

NICET has instituted very specific requirements for what reference books are allowed into the Fire Alarm exams.  NICET recommends the following books:

All of the books listed are available for sale in the NTC Store

Level I
NFPA 72 – National Fire Alarm Code – 2016 Edition 
NFPA 70 – National Electrical Code – 2014 Edition

Level II
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC)  – 2015 Edition

Level III
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition
NFPA 101 – Life Safety Code – 2015 Edition

Level IV
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition

3. I Registered For A Virtual Class. What Do I Do Next?

Your receipt email contains your login link. We recommend you login right away as Zoom will add the class to your calendar. Look for a follow-up email with recommended books and what to have on hand for class.

Our virtual classes start at 8AM in the specified time zone, with a 1 hour break for lunch at 12 noon.

If you have any questions please call us at (702) 648-8899 or email us.

4. I Registered For An In-Person Class. What Do I Do Next?

Please see the confirmation email for class specific information including location, hours, and books (what we recommend you bring to the class, and what we will supply).

Our live classes start at 8AM local time, with a 1 hour break for lunch at 12 noon.

If you have any questions please call us at (702) 648-8899 or email us.

5. I Registered For A Webinar. What Do I Do Next?

Check your email.

A confirmation email with Zoom link and instructions has been sent to the email address you used when you registered.

If you have any questions, please call us at (702) 648-8899 or email us.

6. I paid for expedited shipping, but it came late.

Although we offer Next Day Air and 2-Day shipping options for orders, please be aware that UPS does not always follow through.  During this time of the pandemic, they are sometimes short staffed and cannot pick packages up or get packages out in the expedited time frame. As a result, Next Day Air packages may actually arrive in 2 days, and 2nd day air shipments may arrive in 3 days. UPS does not offer refunds in these circumstances.

This note is also at the bottom of the Cart page so it is clearly noted before checkout. We apologize for the inconvenience this causes our customers.