FAQs

National Training Center is the most recognized name in training for the fire protection and low voltage industry. NTC develops and conducts training for NICET Certification, Continuing Education and career development.

General FAQs

1. How to I get back to My Training?

At the top of every page, you will notice 3 options.  If you are already logged in and you have left training to view another part of the website, you will see My Training, Logout, View Cart.

To return to your training simply click on My Training.

2. Where can I get user instructions for using Training Department?

Click the link below to access user instructions for Training Department Unlimited.

Training Department User Instructions

Please contact National Training Center is you are a Group Manager and need Administrative User Instructions.

3. Are NTC Training Courses CEU approved?

CEU approval may vary depending on certification requirements and where you may be located.  There are many types of CEUs and our courses have approval for many, but not necessarily all types of CEUs.  Our courses have CEU approval from such organizations as BICSI, NSCA, ESA, NICET and others. Some state have specific requirements, while other states accept online classes.

If you want to know what NTC courses are CEU approved for your state please contact us at (702) 648-8899 or email us.

4. I am already signed up for training. How do I log in?

Click on the Log In tab located at the upper right corner of any page on the website.  Then enter your login and your password.

If you purchased Training Department from one of our distributors, you should have received a temporary login.   If you have not received this login, please contact your distributor.

5. How can I sign up for a free sample of your online training?

The process is easy.  Our online training is called Training Department.  So click on the Training Department tab toward the top of our website.  Then click on Free Sample / Purchase.  Put a check in the Free Sample box and click continue.  Enter your name on the attendee line and click Proceed to Checkout.  Follow the on screen directions.  Or simply click the link below.

https://nationaltrainingcenter.com/ntc-training/ntc-online-training/bundled-online-courses/

6. During a training presentation the program freezes or drops out. What causes this?

Training Department uses Adobe Flash.   Flash requires a fair amount of bandwidth and a constant connection to stream the content.  To improve your training experience, see the steps below:

  1. Make sure you have current versions of Flash and Internet ExplorerInternet Explorer –
  2. Use a hardwired connection to your router or switchLocal wireless (wi-fi) and wireless broadband connections do not always provide the consistent bandwidth required by Adobe Flash
  3. Shared internet connections may reduce your available bandwidth.   If you are sharing an internet connection with others in a home or office, the speed of your connection will be dependent upon the others using the internet at the same time.  If they are using a bandwidth intensive application or downloading a large file, it may interfere with your connection.  Consult your Network Manager or IT professional about ways to give priority to your connection (QOS) or talk to your ISP about faster download speeds.
  4. Try a different browser, like Google Chrome
  5. Clear your browsing cache (delete browsing history)
  6. Completely clear computer’s memory   (shut down, unplug power cord, remove battery if laptop, wait 15 seconds, then power back up)
7. Where can I get the answers to the Red Book questions?

The NTC Red Book has more than 500 sample questions for those preparing to take the NICET certification exam.  We have the answers to these questions on our website in the STORE.  Just click on the NTC Red Book.  You will see them as a clickable download.  You may also just follow this link.

https://nationaltrainingcenter.com/product/02-ntc-red-book-fire-alarm-certification-guide-nicet-levels-1-4/

8. Where can I get training for OSHA requirements?

Although we do not offer OSHA training there are many places where you can receive it.  One such place offers FREE OSHA training.  www.oshatrain.org

9. Are the classes approved for NICET CPD points?

Yes.  All of our classes can be used for NICET CPD.  The important thing is that they be appropriate for the technical field.  As an example, for NICET Fire Alarm, there must be a direct connection to the fire alarm systems industry for the CPD’s to be appropriate.

10. What books are required for the online training in Training Department?
10. What books are required for the online training in Training Department?

No books are required to take this training.  Books can be useful as reference material to supplement the training in the courses.  We would recommend the following books for the training:

Books
Training Courses
NTC Red Book
NICET Training
NTC Orange Book
NICET Training
Fire Alarm Design
NTC Brown Book
NICET Training
Fire Alarm Design
NTC Blue Book
Security Systems
Level One

NTC Yellow Book

NICET CCTV
Video Systems
IP Networking for Video Systems
NTC Purple Book
Access Control Systems
NTC Greeen Book
Residential AV Systems
NTC Grey Book
NICET Fire Sprinkler Design
11. Where can I buy books to go with the training?

You can purchase the appropriate books right from the website.  Just click on the Store and you will have a complete selection of books.

12. I have participated in the training and I have questions. Who can I contact to get answers?

NTC instructors are available during normal business hours. NTC uses Pacific Time, so that means that the instructors are normally available from 11am – 8pm Eastern Time (8am – 5pm Pacific Time). You can contact the NTC instructors as follows:

Phone: 702.648.8899

Email: instructor@nationaltrainingcenter.net

13. I keep getting an error message. What should I do?

Please call NTC at 1.702.648.8899. 

Order FAQs

1. Where’s My Stuff?

We ship via UPS or FedEx within 48 hours of receiving an order.   Transit time varies depending upon where you are located.  It can take up to 8 working days to get to the East Coast.

You receive an email from UPS or FedEx with your tracking information when your order ships.   Please make sure emails from UPS.com or FedEx.com go to your inbox.

If your shipment is overdue, please call us at 702-648-8899 or email us.

2. What Books Do I Need For The NICET Fire Alarm Exam?

NICET has instituted very specific requirements for what reference books are allowed into the Fire Alarm exams.  NICET recommends the following books:

All of the books listed are available for sale in the NTC Store  (Click Here)

Level I
NFPA 72 – National Fire Alarm Code – 2016 Edition 
NFPA 70 – National Electrical Code – 2014 Edition

Level II
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC)  – 2015 Edition

Level III
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition
NFPA 101 – Life Safety Code – 2015 Edition

Level IV
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition

3. I Registered For A Virtual Class. What Do I Do Next?

Please see the confirmation email for login information, time zone, hours, and books (what we recommend you have on hand for the class).

Our virtual classes start at 8AM in the specified time zone, with a 1 hour break for lunch at 12 noon.

If you have any questions please call us at (702) 648-8899 or email us.

4. I Registered For An In-Person Class. What Do I Do Next?

Please see the confirmation email for class specific information including location, hours, and books (what we recommend you bring to the class, and what we will supply).

Our live classes start at 8AM local time, with a 1 hour break for lunch at 12 noon.

If you have any questions please call us at (702) 648-8899 or email us.

5. I Registered For A Webinar Class. What Do I Do Next?

Check your email.

A confirmation email with Zoom link and instructions has been sent to the email address you used when you registered.

If you have any questions, please call us at (702) 648-8899 or email us.

6. How Do I Access Training Department?

Your login and password for the NTC website are also your login and password for Training Department.  Please remember that both are cAsE sEnSiTiVe!

To login, click on the LOGIN tab in the upper right corner of the NTC webpage.

For instructions, click here

7. I Purchased The NICET DIY Package. How Do I Login To My Online Training?

Your Training Department login will be sent within one business day of your purchase.

Please make sure that emails from @NationalTrainingCenter.net go to your inbox.

If you have not received your login or have other questions, please call us at (702) 648-8899 or email us.