NTC Order FAQs
National Training Center is the most recognized name in training for the fire protection and low voltage industry. NTC develops and conducts training for NICET Certification, Continuing Education and career development.
1. Where’s My Stuff?
We ship via UPS or FedEx within 48 hours of receiving an order. Transit time varies depending upon where you are located. It can take up to 8 working days to get to the East Coast.
You receive an email from UPS or FedEx with your tracking information when your order ships. Please make sure emails from UPS.com or FedEx.com go to your inbox.
If your shipment is overdue, please call us at 702-648-8899 or email CustServ@NationalTrainingCenter.net
2. What Books Do I Need For The NICET Fire Alarm Exam?
NICET has instituted very specific requirements for what reference books are allowed into the Fire Alarm exams. NICET recommends the following books:
All of the books listed are available for sale in the NTC Store (Click Here)
Level I
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
Level II
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition
Level III
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition
NFPA 101 – Life Safety Code – 2015 Edition
Level IV
NFPA 72 – National Fire Alarm Code – 2016 Edition
NFPA 70 – National Electrical Code – 2014 Edition
International Building Code (IBC) – 2015 Edition
3. I Registered For A Live Class. What Do I Do Next?
Please see the Confirmation Letter attached to the order confirmation email for class specific information including location, hours, and books (what we recommend you bring to the class, and what we will supply).
Our live classes start at 8AM local time, with a 1 hour break for lunch at 12 noon.
If you have any questions please call us at (702) 648-8899 or email us at CustServ@NationalTrainingCenter.net
4. I Registered For A Webinar Class. What Do I Do Next?
Please see the Confirmation Letter attached to the Order Confirmation email you received from us.
The confirmation letter has instructions for accessing the webinar, including a webinar ID for registering on GoToWebinar/GoToMeeting.
If you have any questions, please call us at (702) 648-8899 or email us at CustServ@NationalTrainingCenter.net
5. How Do I Access Training Department?
Your login and password for the NTC website are also your login and password for Training Department. Please remember that both are cAsE sEnSiTiVe!
To login, click on the LOGIN tab in the upper right corner of the NTC webpage.
6. I Purchased The NICET DIY Package. How Do I Login To My Online Training?
Your Training Department login will be sent within one business day of your purchase.
Please make sure that emails from @NationalTrainingCenter.net go to your inbox.
If you have not received your login or have other questions, please call us at (702) 648-8899 or email us at CustServ@NationalTrainingCenter.net